He has received numerous accolades for his wedding work, including honors from The Knot and Wedding Wire. If so, it could be hurting your business in a big way without you knowing.Ībout the author: Paul Reynolds is a commercial and wedding photographer based in Winooski, Vermont. So, if you use SmugMug, you might want to see if you’re affected by this glitch as well. The graphics card driver may be out of date. Visually distracted Lengthy investigations by police and the US National Transportation Safety Board (NTSB) found that human error was mostly to blame for the crash. Please make sure that only standard characters exist in the file path. SmugMug hasn’t corrected the problem yet, and there haven’t been any messages sent out to photographers to notify us of this glitch. If Studio crashes after you set export parameters and click the export button, please refer to the following points for troubleshooting: Check if there are special characters in the file path (including but not limited to emojis). I’m concerned that a lot of other photographers out there are suffering negative impacts from this as well. This issue means that I now need to reach out to all my past clients and correct the issue/apologize, which is a massive inconvenience. That is a really big problem for a small business like mine. This means my print sales have suffered as have hundreds if not thousands of possible referrals. ![]() Post a couple more crash dumps when you get the chance, just so we can see whether they will happen in the same place or not. That crash dump is less informative than the first one. I’m guessing that the vast majority of people trying to access my photos have just given up. Pressing the button to randomize a class can cause crashes on windows 10, as well as any other interaction with the roster really. We all know how easily we give up if technology isn’t working. Either way, it makes me look unprofessional and results in negative perception of my brand. SmugMug told me that at least some people are accessing the galleries, but all this says to me is that they were frustrated and had to call and bug my clients for log in info. ![]() All the guests for all the weddings I’ve announced since I’ve been with SmugMug have been getting confusing, incomplete emails.
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